We offer a 30-day return policy to ensure you can shop with confidence.

Returns

To be eligible for a return:

• Items must be unused and in original condition
  
• Items must be returned in original packaging
  
• Proof of purchase is required
  

Certain items may be excluded from returns for hygiene or safety reasons where stated on the product page.

Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number
  
• A brief description of the issue
  
• Clear photos of the item and packaging
  

We’ll arrange a replacement or refund where appropriate.

Return Shipping

• Customers are responsible for return shipping costs
  
• Original shipping costs are non-refundable
  
• We recommend using a tracked service, as we are not responsible for lost returns
  

Refunds

Once your return is received and inspected:

• We’ll notify you of the outcome
  
• Approved refunds will be issued to your original payment method
  

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Contact

If you have any questions regarding returns or refunds, please contact us:

hello@tren-dora.com