Frequently Asked Questions

Quick answers to common questions about orders, delivery, and returns.

How long does delivery take?

UK orders typically arrive within 3–10 business days.

International orders usually arrive within 7–15 business days.

All orders are processed within 24–48 hours.

Do you offer international shipping?

Yes. We ship to selected international destinations.

Available shipping options and costs are shown clearly at checkout before you place your order.

How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with tracking details where available.

You can also track your order using our Track Your Order page.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible.

Once an order has been processed or dispatched, changes may no longer be possible.

What is your returns policy?

You can request a return within 30 days of delivery, provided the item is unused and in its original condition.

Full details are available on our Shipping & Returns page.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos, and we’ll resolve it promptly.

Is checkout secure?

Yes. All payments are processed securely using trusted payment providers.

We never store your payment details.

What payment methods do you accept?

We accept major debit and credit cards, along with other secure payment options shown at checkout.

Still have questions? Contact our support team and we’ll get back to you within 24 hours.