Frequently Asked Questions

Quick answers to common questions about orders, delivery, and returns.

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We offer tracked shipping on all orders.

Delivery times may vary depending on your location and current courier demand. Orders are typically processed within 1–3 business days before dispatch.

Once your order has shipped, tracking updates will be provided automatically. Please note that tracking information can sometimes take a few days to fully update within the courier network.

Once your order has been shipped, you’ll receive a tracking link by email. You can also use our Track Your Order page at any time.

If your order hasn’t been processed yet, we may be able to help. Please contact us as soon as possible and we’ll do our best to assist.

We offer a 30-day return policy. Items must be unused and in original condition. Please see our Shipping & Returns page for full details.

If your item arrives damaged or incorrect, contact us within 48 hours with your order number and a photo. We’ll resolve it quickly for you.

Yes — all payments are securely processed and encrypted to keep your information safe.

We accept major debit and credit cards, as well as secure payment methods available at checkout.

Still have questions? Contact our support team and we’ll get back to you within 24 hours.