Frequently Asked Questions
Quick answers to common questions about orders, delivery, and returns.
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How long does delivery take?
How long does delivery take?
We offer tracked shipping on all orders.
Delivery times may vary depending on your location and current courier demand. Orders are typically processed within 1–3 business days before dispatch.
Once your order has shipped, tracking updates will be provided automatically. Please note that tracking information can sometimes take a few days to fully update within the courier network.
How can I track my order?
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link by email. You can also use our Track Your Order page at any time.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to help. Please contact us as soon as possible and we’ll do our best to assist.
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy. Items must be unused and in original condition. Please see our Shipping & Returns page for full details.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, contact us within 48 hours with your order number and a photo. We’ll resolve it quickly for you.
Is checkout secure?
Is checkout secure?
Yes — all payments are securely processed and encrypted to keep your information safe.
What payment methods do you accept?
What payment methods do you accept?
We accept major debit and credit cards, as well as secure payment methods available at checkout.
Still have questions? Contact our support team and we’ll get back to you within 24 hours.