Last updated: January 2026

At Tren-Dora, we are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.tren-dora.com (the “Site”).

1. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: hello@tren-dora.com

2. Information We Collect

When you visit our Site or make a purchase, we may collect the following information:

a) Device & Usage Information

• IP address
  
• Browser type and version
  
• Time zone
  
• Pages viewed
  
• Products viewed
  
• Interaction data (clicks, scroll behaviour)
  
• Cookies and tracking technologies
  

b) Order Information

• Full name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment details (processed securely by third-party providers — we do not store full card details)
  

c) Communications

Any information you provide when contacting customer support or subscribing to marketing communications.

3. How We Use Your Information

We use your information to:

• Process and fulfil orders
  
• Provide order confirmations and shipping updates
  
• Deliver customer support
  
• Improve our website and product selection
  
• Monitor website performance
  
• Prevent fraud and maintain security
  
• Comply with legal obligations
  
• Send marketing communications (where you have opted in)
  

4. Lawful Basis for Processing (UK GDPR)

If you are located in the UK or European Economic Area (EEA), we process your personal data under the following lawful bases:

• Performance of a contract – to fulfil your order
  
• Legitimate interests – to improve and secure our business
  
• Legal obligation – to meet tax and regulatory requirements
  
• Consent – for marketing communications and certain tracking technologies
  

5. Sharing Your Information

We share personal information only when necessary to operate our business, including:

• Shopify (our ecommerce platform provider)
  
• Payment processors (e.g., Shopify Payments, Stripe, PayPal)
  
• Shipping and fulfilment partners
  
• Advertising platforms (e.g., Meta, TikTok, Google)
  
• Analytics providers
  
• Legal or regulatory authorities where required
  

We do not sell, rent, or trade your personal information.

Some service providers may process data outside the UK or EEA. Where this occurs, appropriate safeguards are in place in accordance with UK data protection law.

6. Advertising & Tracking Technologies

We use advertising and analytics tools to understand customer behaviour and improve our marketing performance.

These may include:

• Meta (Facebook & Instagram)
  
• TikTok Pixel
  
• Google Analytics
  
• Other remarketing and analytics platforms
  

These tools may collect:

• IP address
  
• Device information
  
• Pages visited
  
• Products viewed
  
• Add-to-cart and purchase events
  

This enables us to:

• Measure ad performance
  
• Show relevant advertisements
  
• Retarget visitors
  
• Improve conversion performance
  

You can manage your advertising preferences here:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://adssettings.google.com

TikTok: https://www.tiktok.com/legal/page/eea/privacy-policy

You may also visit http://www.networkadvertising.org to learn more about online behavioural advertising.

7. Cookies

Cookies are small data files stored on your device that help our Site function properly and improve your browsing experience.

We use cookies to:

• Enable essential website functionality
  
• Remember preferences
  
• Analyse website traffic
  
• Support advertising and remarketing
  

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders
  
• Provide customer service
  
• Comply with tax and legal requirements
  
• Maintain business records
  

You may request deletion of your personal data at any time by contacting us.

9. Your Rights

If you are located in the UK, EU, or EEA, you have the right to:

• Access your personal data
  
• Request correction of inaccurate information
  
• Request deletion of your data
  
• Restrict or object to processing
  
• Withdraw consent at any time
  
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)
  

To exercise your rights, contact hello@tren-dora.com.

10. Marketing Communications

If you subscribe to our marketing emails, you may receive updates, offers, and promotional content. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

11. Children’s Data

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Security

We implement reasonable technical and organisational safeguards to protect your personal data from unauthorised access, misuse, or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Tren-Dora

© 2026 Tren-Dora. All rights reserved.