Last updated: April 2026

🚚 Shipping

We currently ship to the United Kingdom and the United States.

• Free tracked shipping on all orders
• Orders are typically processed within 1–3 business days
• You will receive a confirmation email once your order has been dispatched
• Tracking updates may take a few days to appear after shipment while the parcel is processed within the courier network

Delivery Times

Delivery times vary depending on destination, courier demand, and transit conditions. Estimated delivery times are provided as a guideline only and are not guaranteed.

Please note that delays may occasionally occur due to customs processing, courier delays, or circumstances outside our control.

📦 Order Issues

If your order hasn’t arrived within the expected timeframe, please allow a short additional period for delays.

If you still need help, contact us at hello@tren-dora.com and we’ll assist you as soon as possible.

🔁 Returns

We offer a 30-day return policy for your peace of mind.

To be eligible for a return:

• Items must be unused and in original condition
  
• Items must be in original packaging
  
• Proof of purchase is required
  

Some items may be excluded for hygiene reasons where stated on the product page.

❗ Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number
  
• A brief description of the issue
  
• Clear photos of the item and packaging
  

We’ll arrange a replacement or refund where appropriate.

📦 Return Shipping

• Customers are responsible for return shipping costs
  
• Original shipping costs are non-refundable
  
• We recommend using a tracked service, as we are not responsible for lost returns
  

💳 Refunds

Once your return is received and inspected:

• We’ll notify you of the outcome
  
• Approved refunds will be issued to your original payment method
  

Please allow 5–10 business days for the refund to appear.

📩 Contact

If you have any questions, feel free to contact us:

hello@tren-dora.com