Shipping & Returns
Everything you need to know about delivery, returns and refunds at Tren-Dora.
Last updated: September 2026
Shipping
We currently ship to the United Kingdom and the United States.
- Free tracked shipping is provided on every order
- Orders are carefully processed before dispatch
- You will receive an email with tracking information once your order is on the way
- Tracking may take a few days to update while the parcel enters the courier network
Delivery times vary depending on the destination, courier demand, customs processing and transit conditions. Any delivery estimate provided is a guideline and cannot be guaranteed.
Occasional delays may occur due to circumstances outside our reasonable control.
Tracking and delivery issues
You can follow your delivery using the tracking details provided in your dispatch email.
If tracking has not updated for several days, or your order has not arrived within the estimated timeframe provided, please allow a short additional period for courier delays.
If you still need assistance, contact hello@tren-dora.com with your order number and we’ll be happy to help.
30-day returns
You can request a return within 30 days of receiving your order.
For a change-of-mind return:
- The product must be unused and in its original condition
- It should be returned with its original packaging where reasonably possible
- Proof of purchase is required
You may open the outer delivery packaging to inspect your order. However, our 30-day returns policy is not a 30-day trial of the product.
Sealed products that are not suitable for return for health or hygiene reasons cannot be returned after the hygiene seal has been broken. This does not affect your rights if an item is faulty, damaged or not as described.
To request a return, contact hello@tren-dora.com before sending anything back. Returns sent without contacting us first may take longer to process.
Faulty, damaged or incorrect items
Please inspect your order after delivery and contact us as soon as possible if an item is faulty, damaged or incorrect.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging, where possible
We’ll review the issue and arrange an appropriate solution, which may include a replacement or refund. Tren-Dora will cover reasonable return costs when an item is confirmed as faulty, damaged or incorrect.
Your statutory consumer rights are not affected by this policy.
Return shipping
Customers are responsible for return shipping costs on change-of-mind returns.
We recommend using a tracked postal service and keeping proof of postage, as we cannot accept responsibility for returns lost in transit.
Any premium or expedited delivery cost paid above the standard delivery option will not normally be refundable. This does not affect any delivery refund required by applicable consumer law.
Refunds
Once your return has been received and inspected, we’ll email you with the outcome.
Approved refunds will be issued to the original payment method. We aim to process refunds promptly and within any timeframe required by applicable law.
After a refund has been issued, your bank or payment provider may take an additional 5–10 business days to show the funds in your account.
Contact us
If you have any questions about shipping, tracking or returns, contact: