Refund policy

Simple, clear information about returns, refunds and our 30-Day Money-Back Guarantee at Tren-Dora.

30-Day Money-Back Guarantee

Shop with confidence with our 30-Day Money-Back Guarantee.

If you change your mind, you can request a return within 30 days of receiving your order.

For a change-of-mind return:

- The product must be unused and in its original condition
- It should be returned with its original packaging where reasonably possible
- Proof of purchase is required

You may open the outer delivery packaging to inspect your order. However, our 30-Day Money-Back Guarantee is not a 30-day trial of the product.

Sealed products that are not suitable for return for health or hygiene reasons cannot be returned after the hygiene seal has been broken.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

To request a return, contact hello@tren-dora.com before sending anything back so we can provide the appropriate return instructions.

Faulty, Damaged or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is faulty, damaged or incorrect.

Please include:

- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging where possible

We’ll review the issue and arrange an appropriate solution, which may include a replacement or refund.

Tren-Dora will cover reasonable return costs where an item is confirmed as faulty, damaged or incorrect.

Your statutory consumer rights are not affected by our 30-Day Money-Back Guarantee or this policy.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

We recommend using a tracked postal service and keeping proof of postage, as we cannot accept responsibility for returns lost in transit.

Any premium or expedited delivery charge paid above the standard delivery option will not normally be refundable, except where required by applicable consumer law.

Refunds

Once your return has been received and inspected, we’ll email you with the outcome.

If approved, your refund will be issued to your original payment method.

We aim to process approved refunds promptly and within any timeframe required by applicable law.

After a refund has been issued, your bank or payment provider may take an additional 5–10 business days to show the funds in your account.

Statutory Rights

This policy is in addition to, and does not affect, any statutory consumer rights that apply to your purchase.

For online purchases, customers may also have statutory cancellation rights under applicable consumer law.

Contact Us

If you have any questions about a return, refund or our 30-Day Money-Back Guarantee, contact:

hello@tren-dora.com