Refund policy

Refund Policy

Simple, clear information about returns and refunds at Tren-Dora.

We offer a 30-day return policy to ensure you can shop with confidence.

To be eligible for a return:

Items must be unused and in original condition

Items must be returned in original packaging

Proof of purchase is required

Certain items may be excluded from returns for hygiene or safety reasons where stated on the product page.

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number

A brief description of the issue

Clear photos of the item and packaging

We’ll arrange a replacement or refund where appropriate.

Customers are responsible for return shipping costs

Original shipping costs are non-refundable

We recommend using a tracked service, as we are not responsible for lost returns

Once your return is received and inspected:

We’ll notify you of the outcome

Approved refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

If you have any questions regarding returns or refunds, please contact us: